Exploring Success Factor for Mobile based Smart Regency Service using TRUTAUT Model Approach

Aang Kisnu Darmawan, Daniel Siahaan, Tony Dwi Susanto, Hoiriyah Hoiriyah, Busro Umam, Anwari Anwari


Currently, almost every country struggles to apply city management to the concept of intelligent cities. Several previous studies have modeled the success, maturity, and success of information systems to use smart city principles. However, there are significant differences between city and district definition in terms of governance frameworks, regional size, livelihood differences, population, socio-economic, and socio-cultural dimensions. Therefore, work on the Smart District IT assessment requires new and unique studies that can differ substantially from smart cities. This study aims to explore the determinants of the success of Smart Regency services with mobile technology. The model and approach are the TRUTAUT model, which combines the concepts for the TRI and the UTAUT model. Two hundred eighty-nine participants could collect data with a smart cellular district service system - data processing using the SmartPLS v.3.2.8 software. Recent findings indicate that the variables proposed in the TRUTAUT model are a positive and essential relation. This study helps to determine the success of the application of intelligent mobile regional services applications. This study confirms that policymakers pay more considerable attention to critical questions that affect the district's smart cellular services' success.


smart city; smart regency; TRUTAUT; success factor; mobile based aplication

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